OUR 3 DAY REPLACEMENT

All products come with a FREE replacement for 3 days from purchase. IF your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items.

For defective or faulty products, please take photos or videos and email us at contact@casexstudio.com - we will replace your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

In order to receive your replacement please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for replacement.
Request your Return Authorization Number and by emailing contact@casexstudio.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval we will schedule a reverse pickup
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Sale/Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

You can Cancel your order if the order is not Dispatched/Shipped. Unfortunately, We are unable to Cancel your order once it has been Dispatched.